Where do orders ship from?
HY Music is committed to making worldwide services through a clear, dependable, and carefully arranged delivery experience.
Frequently Asked Questions
Do you ship internationally?
We ship worldwide. Orders under 0.7kg ship for $9.90. Orders from 0.7kg to under 2kg are charged at $14 per kilogram within the continental U.S. and $18 per kilogram elsewhere. Orders of $149 or more, or orders weighing 2kg or more, receive complimentary shipping. Shipping is calculated automatically before payment. Most orders are estimated to arrive within 8-20 business days after payment confirmation. Delivery times may vary depending on destination, customs clearance, local carrier operations, and circumstances beyond our control. All delivery timeframes are estimates and are not guaranteed.
What is your return policy?
HY Music is committed to providing a considered and dependable purchasing experience, with support that extends beyond the moment your order arrives. We offer returns and exchanges within 14 days of delivery. Items must be returned in their original condition and show no signs of excessive use or damage. Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect. To request a return or exchange, please contact HY Music before sending your item back. All returns are subject to inspection upon arrival. This policy does not affect any statutory rights that may apply in your country or region.